Executive L1/L2 Support
Typ pracovního poměru:
Lokalita:
Praha
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Popis pracovní pozice:
Are you an experienced Executive L1/L2 Technical Supporter and you would like to grow and gain more technical IT experience?
Do you speak German and English?
These will be your daily IT support responsibilities:
- Supportive Executive managers with their technical issues, both onsite and remotely
- Replying to questions: Hardware, software and network related
- Directly managing technical issues closely with the L2 Support
- Helping users to install their apps
- Troubleshooting
- Service Request management, User management
- Identification and documentation of technical issues
- Empathetic approach towards clients/internal employees and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
Do you speak German and English?
These will be your daily IT support responsibilities:
- Supportive Executive managers with their technical issues, both onsite and remotely
- Replying to questions: Hardware, software and network related
- Directly managing technical issues closely with the L2 Support
- Helping users to install their apps
- Troubleshooting
- Service Request management, User management
- Identification and documentation of technical issues
- Empathetic approach towards clients/internal employees and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
Požadavky na pracovníka:
- Advanced level of spoken and written English (B2+/C1) and German OR French (B2+)
- Energetic, dynamic and pro-active approach
- Communication, compassion and social skills are a must
- It is a plus to have a Degree in Computer Sciences or similar (not needed)
- Network security and anti-virus knowledge is an advantage (not needed)
- Energetic, dynamic and pro-active approach
- Communication, compassion and social skills are a must
- It is a plus to have a Degree in Computer Sciences or similar (not needed)
- Network security and anti-virus knowledge is an advantage (not needed)
Nabízíme:
- 5 weeks of holidays
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on various projects
- Professional and personal development
- Developing of linguistic skills
- Competitive salary and many other interesting benefits
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on various projects
- Professional and personal development
- Developing of linguistic skills
- Competitive salary and many other interesting benefits
Tuto pozici nabízí: Grafton Recruitment s.r.o.
Informace:
Grafton Recruitment Vám nabízí profesionální personálně poradenské služby při hledání zaměstnání.
Ke každému kandidátovi přistupujeme individuálně, rádi si s Vámi pohovoříme o Vaší aktuální situaci a Vašich představách o budoucím zaměstnání. Poradíme Vám s výběrem okruhu pracovních pozic, které budou odpovídat Vašemu profesnímu profilu a budoucímu rozvoji, doporučíme Vám vhodného zaměstnavatele.
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