Technical Support Advisor with German
Typ pracovního poměru:
Lokalita:
Praha
Obor:
Popis pracovní pozice:
Are you an experienced L1 Technical Supporter and you would like to grow and gain more technical IT experience?
Do you speak German and English?
Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more.
These will be your daily IT support responsibilities:
- Replying to questions: Hardware, software and network related
- Directly managing technical issues closely with the L2 Support
- Helping users to install their apps
- Troubleshooting
- Service Request management, User management
- Identification and documentation of technical issues
- Empathetic approach towards clients/internal employees and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
Do you speak German and English?
Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more.
These will be your daily IT support responsibilities:
- Replying to questions: Hardware, software and network related
- Directly managing technical issues closely with the L2 Support
- Helping users to install their apps
- Troubleshooting
- Service Request management, User management
- Identification and documentation of technical issues
- Empathetic approach towards clients/internal employees and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback
Požadavky na pracovníka:
- Advanced level of spoken and written English (B2+/C1) and German (B2+)
- Energetic, dynamic and pro-active approach
- Communication, compassion and social skills are a must
- It is a plus to have a Degree in Computer Sciences or similar (not needed)
- Network security and anti-virus knowledge is an advantage (not needed)
- Energetic, dynamic and pro-active approach
- Communication, compassion and social skills are a must
- It is a plus to have a Degree in Computer Sciences or similar (not needed)
- Network security and anti-virus knowledge is an advantage (not needed)
Nabízíme:
- 5 weeks of holidays
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on various projects
- Professional and personal development
- Developing of linguistic skills
- Competitive salary and many other interesting benefits
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on various projects
- Professional and personal development
- Developing of linguistic skills
- Competitive salary and many other interesting benefits
Tuto pozici nabízí: Grafton Recruitment s.r.o.
Informace:
Grafton Recruitment Vám nabízí profesionální personálně poradenské služby při hledání zaměstnání.
Ke každému kandidátovi přistupujeme individuálně, rádi si s Vámi pohovoříme o Vaší aktuální situaci a Vašich představách o budoucím zaměstnání. Poradíme Vám s výběrem okruhu pracovních pozic, které budou odpovídat Vašemu profesnímu profilu a budoucímu rozvoji, doporučíme Vám vhodného zaměstnavatele.
Adresa:
Kontakt:
Kontaktní osoba:
Internet: